Return & Refund

Return & Refund Policy

Thank you for choosing yourhooiick.shop! We are committed to providing high-quality home essentials and living products, and we hope you are completely satisfied with your purchase. If for any reason you're not satisfied, we offer a simple and convenient return and refund process. Please review the detailed return and refund policy below.

1. Return Policy

If you're not satisfied with your purchase, you may submit a return request within 30 days of receiving your item. The returned item must meet the following conditions:

• The item is unused and in its original condition.
• The item is complete with all accessories, packaging, tags, and manuals.
• The item is free from any visible damage or misuse.

Please note that the following items are non-returnable:

• Personalized or custom-ordered items.
• Perishable goods such as food, beverages, or cosmetics.
• Used hygiene products such as bathroom accessories, bedding, etc.

2. Return Process

1. Submit a Return Request: Please contact our customer service team at support@yourhooiick.shop, providing your order number, item details, and reason for return.
2. Return Confirmation: Once we receive your return request, we will confirm the return and provide you with the return address and instructions.
3. Return the Item: Follow our instructions and ship the item back to us. Please ensure the item is securely packaged and use a traceable shipping service to guarantee safe delivery.
4. Return Inspection: Upon receiving the returned item, we will inspect it within 3-5 business days to ensure it meets the return conditions.
5. Refund Process: Once the return is approved, we will process your refund. Refunds will be issued to your original payment method and should be completed within 7-10 business days.

3. Refund Policy

Refunds will be processed once your returned item is inspected and approved. The refund will be issued based on the actual payment amount for the item (excluding shipping fees).

• Refund Method: Refunds will be issued to your original payment account (such as credit card,  Paypal, ).
• Refund Timeline: Once processed, the refund should reflect in your account within 7-10 business days. The exact time may vary depending on your payment platform.

4. Exchange Policy

We currently do not offer direct exchanges. If you receive a damaged or defective item, you can return it and purchase the item you need separately. Please follow our return process to submit your return request, and we will handle it promptly.

5. Shipping Costs

• The return shipping cost is generally borne by the customer unless the item is defective or the wrong item was shipped.
• If you receive a defective item or if we made an error in fulfilling your order, we will cover the return shipping costs. Please confirm these details with our customer service team.

6. Special Circumstances

We may not be able to process returns or refunds in the following cases:

• Return requests submitted after the 30-day return window.
• Items not meeting return conditions (e.g., used items, missing packaging).
• Items damaged due to force majeure factors (e.g., weather, shipping delays).

7. Customer Support

If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact our customer service team:

• Email: support@yourhooiick.shop

We will respond as quickly as possible and provide you with the support you need.