FAQS

Frequently Asked Questions (FAQ)

1. What products does yourhooiick.shop offer?

We offer a wide range of household and living essentials, including kitchen items, bedroom accessories, home decor, cleaning tools, bathroom products, office supplies, and more. Each product is carefully selected to provide you with high-quality, practical, and stylish choices.

2. How do I shop on yourhooiick.shop?

1. Browse the website and choose your desired products.
2. Add items to your shopping cart.
3. Go to the shopping cart page and review your order.
4. Enter your shipping information and select your payment method.
5. Submit your order and complete the payment. We will process your order and arrange shipping as soon as possible.

3. How are your products packaged?

We prioritize eco-friendliness and safety. Each product is carefully packaged to ensure it arrives in perfect condition. We use environmentally friendly materials to minimize our impact on the environment and ensure that products reach you undamaged.

4. How can I track the status of my order?

You can view your order history and current status in your account. If you don’t have an account, you can also track your package by entering your order number in the "Order Tracking" section of our website.

5. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, Alipay, WeChat Pay, and more. The payment process is simple and secure, allowing you to choose the method most convenient for you.

6. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact our customer service team immediately. Depending on the situation, we will offer a return or exchange to ensure your shopping experience is worry-free.

7. Can I modify or cancel my order?

If your order has not yet been shipped, you may contact customer service to modify or cancel it. Please reach out to us as soon as possible so we can process your request promptly.

8. How do you handle shipping?

We offer nationwide shipping. Delivery times vary depending on your location, and you can check the estimated delivery date during checkout. Our shipping partners will ensure that your products are safely and promptly delivered.

9. Do you offer international shipping?

Currently, we only offer domestic shipping. If you have special international shipping needs, please contact our customer service team, and we will do our best to assist you.

10. How can I return or exchange items?

We offer a 30-day return and exchange policy. Items must be unused and in their original packaging. Please refer to our return and exchange policy for specific instructions, or contact customer service for assistance.

11. Do your products come with a warranty?

Some products may come with a warranty. Please check the product description for specific warranty terms and duration. If you have any issues, feel free to reach out to our customer service team for assistance.

12. How can I contact your customer service team?

You can submit inquiries through our "Contact Us" page or email our customer service team. We will respond to your questions promptly and provide the assistance you need.

13. Do you offer membership discounts or promotions?

Yes, we regularly offer membership discounts and promotional deals. You can register as a member to enjoy exclusive offers and be the first to know about new promotions. Please stay tuned to our website or subscribe to our email updates to receive the latest discount information.